House of Hope Children's Home
Zero-Tolerance Safeguarding Charter

Child Safeguarding & Protection Policy

Every child has an inalienable right to grow up in a safe, nurturing, loving, and abuse-free family environment. Discover our rigorous standards for child care, staff vetting, and legal compliance in Sri Lanka.

National Child Helpline: 1929
NCPA 24/7 Child Protection Hotline (Sri Lanka)
UNCRC Article 19 Compliant
1

Our Core Safeguarding Commitment

House of Hope Children’s Home operates with an uncompromising zero-tolerance policy against any form of physical harm, sexual harassment, emotional abuse, verbal degradation, exploitation, or child neglect.

Founded in 2007, our mission is to restore trust, happiness, and self-confidence to children who have experienced hardship. We recognize children not merely as beneficiaries of aid, but as rights-bearing human beings entitled to affection, nutritious nourishment, top-tier schooling, recreational joy, and absolute protection.

2

Legal Framework & NCPA Compliance

Our institutional policies are formally anchored in Sri Lankan and international child protection legislation:

  • National Child Protection Authority (NCPA) Act No. 50 of 1998 of Sri Lanka.
  • Penal Code (Amendment) Act No. 22 of 1995 (Provisions criminalizing child abuse and exploitation).
  • United Nations Convention on the Rights of the Child (UNCRC), specifically Articles 3, 19, 28, and 31.
  • Department of Probation & Child Care Services Regulations (Central Province, Sri Lanka).
3

Staff, Matron & Caregiver Vetting Procedures

The safety of our children begins with the integrity of the individuals who care for them around the clock:

Police Background Verification Every staff member must provide clear, verified police reports and multiple character references.
Child Psychology & Care Training Caregivers undergo training in positive discipline, conflict mediation, and emotional support.
Ban on Corporal Punishment Corporal punishment, physical strikes, or verbal shaming are strictly banned and result in immediate dismissal.
Regular Medical Screenings All resident kitchen, healthcare, and dormitory staff undergo mandatory health and sanitation checkups.
4

Daily Care, Physical Safety & Sanctuary Facilities

Our property at No. 40, Upali Mawatha, Nawalapitiya is maintained to provide both physical security and a welcoming home atmosphere:

  • Gender-Segregated Dormitories: Safe, clean, and properly monitored sleeping quarters for our 9 girls and 7 boys.
  • 24/7 Adult Care Supervision: At least two qualified female matrons and resident caretakers remain on duty around the clock.
  • Clean Water & Nutrition: Tested UV-filtered mountain spring water, balanced nutritional meals prepared daily, and organic fruits from our garden.
  • Emergency Healthcare Access: Direct partnership with the Nawalapitiya Base Hospital for rapid medical response.
5

Visitor & Volunteer Screening Protocols

While we warmly welcome donors, meal sponsors, and international volunteers, all in-person access is governed by strict child-protection rules:

  • Identity Registration: Every visitor must produce a valid National Identity Card (NIC) or Passport and register in our official visitor logbook.
  • Open Communal Interaction Only: Visitors may never be left alone with an individual child behind closed doors or taken away from the sanctuary grounds without statutory judicial approval.
  • Gifts & Treat Supervision: Food items, sweets, and gifts brought by well-wishers are first checked by the matrons to prevent allergen reactions.
6

Photography, Media & Dignified Representation

We believe that every child deserves to be portrayed with dignity, joy, and hope—never as objects of pity or distress:

Our Media Principles:
  • Children are always depicted fully clothed, in active learning, sports, or celebratory contexts.
  • We never publish photographs of distressed, unwell, or crying children to trigger emotional fundraising.
  • Visitors are prohibited from capturing close-up portraits on private mobile phones without approval.
7

Reporting & Whistleblowing Mechanism

House of Hope maintains clear, confidential reporting channels for children, staff, volunteers, and donors:

Internal Report

Contact our Managing Trustee directly in confidence at houseofhopechildrenhome2007@gmail.com or +94 77 790 3326.

External State Hotline

The National Child Protection Authority (NCPA) offers a toll-free 24-hour emergency helpline accessible across Sri Lanka at 1929.